A year in review

BY THE SATURDAY BRIEFING STAFF — JANUARY 2015

JANAT A GLANCE…

  • Dr. Kelley received Travel Weekly’s Lifetime Achievement Award honoring members of the industry who have consistently demonstrated leadership and insight, profoundly changing for the better not only their own companies, but the industry as a whole and those whose careers have provided a model of vision and accomplishment for tomorrow’s leaders.
  • Five-year service awards were presented to over 30 of our Outrigger Asia-Pacific hosts.
  • Host Announcements: We welcomed Darika Hom-uem (Khun Jan) as director of spa and wellness, Asia Pacific (APAC); Arporn Hemmara as director of human resources for the Outrigger Laguna Phuket Beach Resort; Norm Runyan as general manager of the Napili Shores Maui by Outrigger® (NSR); Kelli Green as director-global reporting; Steven Solberg as general manager of the Outrigger Guam Beach Resort; and Apple Woo as director of sales and marketing for the Outrigger Konotta Maldives Resort. We congratulated Alan Naito as general manager of the Holiday Inn® Resort Waikiki Beachcomber and in our Hawaii Vacation Condos by Outrigger® division Jim Hill and Kris Nickelsen who expanded their regional director roles; Vicki Valenciano as general manager for Waipouli Beach Resort & Spa Kauai by Outrigger® and Lae Nani Resort Kauai by Outrigger®; Darice Garcia promoted to revenue manager to lead the Maui Island revenue office; and Michelle Finn promoted to revenue coordinator. In the Asia-Pacific region, we congratulate Pieter van der Hoeven as general manager of the Outrigger Mauritius Beach Resort.
  • Accolades to Jennifer Frias, Holiday Inn® Resort Waikiki Beachcomber revenue manager, who received the prestigious Holiday Inn® Resort Hotels Best of the Best Award for Revenue Manager of the Year – 2014.
  • Outrigger announced a sales, marketing and public relations representation office in Moscow, Russia.
  • Outrigger celebrated our Hawai‘i statewide standouts at the 25th Annual Nā Po‘e Pa‘ahana Awards Recognition Luncheon and congratulated Daniel Spracklen as first runner-up in the Outstanding Lodging Employee of the Year category.
  • Hosts of the Fourth Quarter 2014 were recognized as were years of service milestones.
  • The 21st Outrigger Resorts Invitational saw UC Irvine Anteaters champs with UH Warriors coming in second overall.
  • Outrigger celebrated the Sony Open with a Caddie Reception and ProAm Mini Putt Challenge at Waikiki Beach Walk®.

DR. KELLEY HIGHLIGHTED…

  • How he never would have been able to accomplish even a fraction of his lifetime achievements were it not for the support of the many individuals at Outrigger Hotels and Resorts with whom he has worked for so many years and the members of his family for the strength and depth of their support.
  • That “The future ain’t what it used to be,” as he tried to predict what was going to happen in the world of Travel & Tourism in 2015.
  • The flu season and cautioned that with care, caution and luck, we would all get through this year’s flu cycle.
  • Lodging Legend Bob Hazard who received The Americas Lodging Investment Summit (ALIS) prestigious Lifetime Achievement Award.

FEBFEBRUARY 2015

AT A GLANCE…

  • City Council member Trevor Ozawa extended his congratulations on behalf of the City and County of Honolulu City Council to Dr. Kelley for receiving Travel Weekly’s Lifetime Achievement Award.
  • Outrigger Laguna Phuket Resort and Villas congratulated their Host of the Year 2014 Khun Orada Phomnual (Dew).
  • Outrigger Phi Phi Island Resort highlighted their Save the Sea monthly OZONE clean up.
  • Host Announcements: We congratulated Niel Mason as he moved from Australia to Hawai‘i as general manager of the OHANA Waikiki East; Christopher-James “CJ” Sword on his promotion to events and activities manager at the Outrigger Waikiki Beach Resort; and welcomed Kini Saukuru as sales and marketing manager at Castaway Island, Fiji.
  • The Outrigger Mauritius Beach Resort was voted among the Best Overseas Hotels at the 2014 Annual Travel Awards organized by Travel & Leisure (China), Travel & Leisure GOLF and TravelandLeisureChina.com.
  • #teamOutrigger was out in force for the Outrigger Resorts Opening Series as the UH baseball team hosted a four-day series against the Oregon Ducks.
  • Love was in the air at the Outrigger Reef Waikiki Beach Resort and Outrigger Guam Beach Resort for their Hawaiian Vow Renewal Ceremonies on Valentine’s Day and the Outrigger Mauritius Beach Resort honored their host ladies on this special day.
  • The Outrigger Laguna Phuket Beach Resort (TLR) organized a fundraising project to send some cheer to children in need at The Life Home Project special needs children’s shelter.
  • Our annual Po‘okela Awards were held honoring host excellence.
  • Castaway Island, Fiji triumphed in both the AON Fiji Excellence in Tourism Awards and Readers’ Choice Top 10 Awards announced by Holidays with Kids magazine. The resort was named Number One Family Resort in Fiji and won best deluxe accommodation while 1808 restaurant received the best fine dining accolade and Executive Chef Lance Seeto received the award for best back-of-house performance and Lingo Reece of Castaway Island and Eunice Molia of South Sea Cruises shared the award for the best front-of-house performance.

DR. KELLEY HIGHLIGHTED…

  • Cuba and shared his daughter Anne Marie’s “report” and some of her classmates’ experiences while there on an educational visa.
  • Presidents’ Day and hoped and suggested that we pause to consider that we have all benefited from the hard work and sacrifice of so many brave and dedicated people who have gone before us.
  • How Outrigger resorts across the Pacific and Indian oceans hosted events tied to the Chinese (lunar) New Year.
  • His sister Jean Rolles’ induction into Chaminade University’s Silversword Hall of Fame at the 7th Annual Intercollegiate Athletics Gala recognizing her years of tireless work in support of its athletic program.

 

 

MARMARCH 2015

AT A GLANCE…

  • Host Announcements: We congratulated Robert Ishihara on his promotion to general manager of the Wyndham Royal Garden at Waikiki; Christina Judicpa on her promotion to revenue manager at the Outrigger Guam Beach Resort; Karen Villarmia on her selection as assistant general manager at the Wyndham at Waikiki Beach Walk® and Ben Melchor, irrigation tech, who retired from the Kiahuna Plantation Resort Kauai by Outrigger® after 30 years of service. We welcomed Ruud Hulscher to the Outrigger APAC regional team as general manager operations; Kelli Medford as general manager of Boathouse Apartments by Outrigger; and Khun Sukanya Somphanas as human resources manager at the Outrigger Laguna Phuket and Villas.
  • Outrigger’s LivingWell and Safety committees combined efforts to educate and initiate programs for hosts’ health and safety.
  • Chinese New Year was celebrated.
  • The hosts at the Wyndham at Waikiki Beach Walk® were honored with a 2014 Award of Excellence from Booking.com with an average guest satisfaction ranking of 8.1 out of 10.
  • Outrigger underscored its global brand at ITB Berlin 2015.
  • Carol Hanna and Gary Correia (Royal Sea Cliff Kona by Outrigger®), Marie Cabanas (Kona Hawaiian Resort) and Kathy Ka‘ai (Mauna Loa Village by the Sea) represented the Outrigger-managed Wyndham properties at the coveted Cornerstone event in Cancun, Mexico.
  • #teamOutrigger made every step count in the JTB Honolulu Rainbow Ekiden 2015.
  • For the first time ever, Outrigger was represented at the Rainbow Wahine Softball Stadium as the Rainbow Wahine hosted the five-day Outrigger Resorts Spring Fling Tournament against visiting teams from Oregon State, Longwood, Utah, and East Carolina.
  • A weeklong celebration of Kani Ka Pila Grille’s (KKPG) sixth anniversary kicked off with a concert by Brother Noland.
  • The first in the Outrigger Reef Waikiki Beach Resort’s popular O Ke Kai quarterly series was held.

DR. KELLEY HIGHLIGHTED…

  • Technology and that as we go forward, to take advantage of technology wherever it is appropriate but never forget that at Outrigger Resorts, now stretching from Hawai‘i to Mauritius, that we are in the hospitality business.
  • Dr. Chuck Kelley shared that Sales and Marketing Executives International (SMEI) Honolulu honored Dennis Francis, president and publisher of the Honolulu Star-Advertiser, as 2014 Salesperson of the Year for his contributions to our state. Dr. Richard Kelley had been honored in 1994 for having spearheaded the drive to fund and build a convention center in Waikīkī.
  • The end of Outrigger’s association with the OHANA Waikiki West and how change will happen but one thing that won’t change is his admiration, respect and love for all who have been a part of our ‘ohana. To each and every one of you, Mahalo.
  • The growth of international travel, the issues we face today and how plans for tomorrow should be a priority.

 

 

APRAPRIL 2015

AT A GLANCE…

  • Outrigger sales and marketing representatives from Hawai‘i, Mauritius, the Maldives, Fiji and Thailand joined Australian counterparts for the Outrigger Resorts Global Showcase in Australia and New Zealand.
  • Host Announcements: We welcomed Sanna Pettersson to the Australian regional sales and marketing office as sales and marketing coordinator and Chef Geert-Jan Vaartjes as executive chef at the Outrigger Mauritius Beach Resort. We congratulated Pila Hanson on her promotion to director, organizational development; Kaipo Ho to director, cultural experiences; Cynthia Kagami to analytics and program manager; Maria Caravalho to assistant general manager at Wyndham Kona Hawaiian Resort; Geri Harvey, Alani Liu and Cindy Cunningham as North American global account managers; Sundaravelan Sadien as executive sous chef at Castaway Island, Fiji and Chef Markus Nufer as executive chef and Jennifer Thepsenavong as programmer analyst II in the corporate office. We bid aloha to Wyndham® Royal Garden’s Steve Winter after 14 years of service and OHANA Waikiki Malia’s Ai Jin Li after 32 years of service and Siu-Lan Fong after 27 years of service.
  • Easter was celebrated by Outrigger hosts.
  • The Hawai‘i Lodging & Tourism Association’s Kaua‘i Chapter held its 18th Annual Mālama Awards. Nominated Kaua‘i hosts were recognized for providing outstanding and unusual service to the resort, guests and/or the community.
  • Outrigger recognized host milestones for the first quarter of 2015.
  • Thailand’s New Year and Songkran Water Festival was celebrated.
  • The Hapalua provided an opportunity for #teamOutrigger to proudly fundraise for the Polynesian Voyaging Society.
  • Maria Alaveras and Andrew Gee of the Australian regional sales team represented Outrigger Resorts at the Australian press briefing for the XTERRA Asia-Pacific Championships.
  • Outrigger honored our hosts of the first quarter 2015.
  • Barbara Campbell and Jasmine Tso were honored at Pacific Business News’ Women Who Mean Business event.
  • We announced the launch of the Four Paddles Process in May.
  • The University of Hawai‘i Rainbow Wahine sand volleyball team swept Grand Canyon, San Jose State and Hawai‘i Pacific University at the inaugural Outrigger Resorts Invitational.

DR. KELLEY HIGHLIGHTED…

  • Gerry Mahan who, in 1942, piloted Pan Am’s Boeing 314 “flying boats” out of San Francisco and at 100 years old is one of the last living aviators who took part in those early years of transoceanic air travel.
  • Dr. Chuck shared his delight after learning his dad was nominated as a finalist for HOTELS magazine’s Hotelier of the World.
  • Dr. Chuck reminds us what a unique opportunity we have, using our values as a guide, to care for each other, our guests and the places to which we welcome travelers.
  • How he and his daughter Bitsy participated in an event designed to demonstrate that Travel & Tourism usually has a profoundly positive impact on the places it touches, on the people who live there, and on the local and global environment.

 

MAYMAY 2015

AT A GLANCE…

  • Host Announcements: We bid a fond aloha to Darnell Zablan from the Holiday Inn Resort® Waikiki Beachcomber after 10 years of service and Kwai Wui (Jimmy) Ng from the Outrigger Waikiki Beach Resort after 25 years of service. We welcomed Dan Rowe as reservations manager at our Global Contact Center; Chris Hamilton to the Outrigger Fiji Beach Resort as executive assistant manager and Yothin Uthaphu to the Outrigger Konotta Maldives Beach Resort as resort manager. We congratulated Brian Takenaka on his promotion to director, systems operations.
  • Outrigger Fiji Beach Resort honored ANZACS with dawn service.
  • We celebrated Outrigger Mauritius Beach Resort’s first anniversary.
  • Outrigger signed a sponsorship deal with Hawai‘i professional golfer, Alex Ching, as he embarked on the PGA TOUR China.
  • We congratulated Outrigger University’s newest Management Fundamentals Program grads.
  • The popular Outrigger Resorts-sponsored SPAM® wave rolled into Waikīkī in celebration of the 13th Annual Waikiki SPAM® Jam.
  • Outrigger held its first Host Appreciation Week supporting Outrigger’s global value of Family.
  • May Day festivities were held at the Outrigger Reef Waikiki Beach Resort and the Outrigger Waikiki Beach Resort.
  • Estelle Louise Kelley scholarships were presented to Kapi‘olani Community College Hospitality & Tourism students to pursue dreams.
  • Sean Dee was officially named to the Hawai‘i Tourism Authority board of directors.
  • Ming Yue accepted “The Best Potential Hotel Group of the  Year” award on behalf of Outrigger at the China Travel & Meetings Industry Awards organized by Travel Weekly China.
  • Outrigger hosts across the globe celebrated Paddle Two: Caring for Each Other with activities promoting a sense of community and family and a workplace environment where hosts enjoy being at work.
  • Hawai‘i’s Hōkūle‘a sailed into Sydney Harbour as part of its worldwide conservation-themed Mālama Honua voyage greeted by Outrigger’s Sydney-based team members.
  • Outrigger Resorts was out in force when hosts, friends and family on Kaua‘i, Maui and O‘ahu “put their best slippah forward” to raise funds for those in need in our state at the 37th Visitor Industry Charity Walk.
  • Outrigger Hotels & Resorts was selected as the 2014 Orbitz E-Marketer of the Year presented at the Orbitz Mahalo Party.

DR. KELLEY HIGHLIGHTED…

  • How impressed he is by our talented, loyal, sales, marketing, reservations and customer contact hosts and how now more than ever, Outrigger is a Great Place to Work and Grow.
  • His trip with daughter Bitsy to the World Travel & Tourism Council’s annual Global Summit in Madrid to raise awareness of the global social and economic role of Travel & Tourism. In sum, if business, government and labor work together now, as we have in the past, we can effectively deal with Disruption through Reinvention no matter where it comes from or how it arrives.
  • His delight upon hearing Dr. Jim Barahal was inducted into the Hawai‘i Sports Hall of Fame.
  • Mildred Courtney’s 60 years of service to Outrigger.

JUNJUNE 2015

AT A GLANCE…

  • Outrigger Koh Samui Beach Resort officially commenced operation!
  • Host Announcements: We bid aloha to Harris Nishikawa from the Kiahuna Plantation Resort Kauai by Outrigger® after 43 years of service; Cindy Castillo from the Outrigger Waikiki Beach Resort after 42 years of service; and Chuck Shishido after 42+ years of service. We welcomed Khun Supanee Tanvivatjinda to the Outrigger Laguna Phuket Resort and Villas as financial controller; Dianne Vicheinrut as corporate director of food and beverage services; Catherine Lim as marketing and ecommerce manager for Asia Pacific; Chettiar “Karounen” Vythalingum as pastry chef at the Outrigger Mauritius Beach Resort; Darell Castro as senior art director; Brent Shiratori as account director, Michellee-Anne Phelps as global brand services manager; and Glaiza de Gracia as corporate communications coordinator. We congratulated Christine San Nicolas on her promotion to director of financial services at the Outrigger Guam Beach Resort; Gay Shinbara as senior sales manager; and Danny Wang as graphic designer.
  • Paddles 1 and 2 activities encompassed community service for the Wyndham at Waikiki Beach Walk.®
  • #teamOutrigger showed team spirit at the Outrigger-sponsored Honolulu Ekiden 2015.
  • Outrigger-sponsored E Mele Ana music programs were highlighted with much more to come throughout the summer.
  • Hosts who celebrated one year with Outrigger were acknowledged.
  • Mildred Courtney celebrated 60 years with Outrigger!
  • Alan Darr trained 160 Outrigger Mauritius Beach Resort hosts on The Outrigger Way.
  • Outrigger Resorts took the Outrigger beachfront message to the International Luxury Travel Mart in Shanghai and Thailand Travel Mart Plus in Bangkok.
  • Outrigger Fiji Beach Resort launched OZONE with a number of initiatives as did Outrigger Guam Beach Resort and Outrigger Mauritius Beach Resort with community cleanups.
  • Wyndham Kona Hawaiian Resort garnered TripAdvisor and Booking.com awards.
  • Embassy Suites by Hilton™ Waikiki Beach Walk launched the brand’s Catch Me at My Best initiative.
  • Flavors of the Reef was celebrated at the Outrigger Reef Waikiki Beach.
  • Outrigger University graduated its fourth Growing Leaders class!
  • We bid aloha a hui hou to our Australia properties.
  • Our Fiji properties attended the Fiji Tourism Expo.
  • The Petros and Money show went live at Kani Ka Pila Grille at the Outrigger Reef Waikiki Beach Resort.
  • The Outrigger Reef Waikiki Beach Resort held a special tribute to the late Herb Kawainui Kane as part of its quarterly O Ke Kai Series.

DR. KELLEY HIGHLIGHTED…

  • His memories of June 6, 1944, when the U.S. and its allies launched the massive  Normandy invasion, and his connection with Mort Marks.
  • The launch of OZONE, Outrigger’s global conservation initiative.
  • The success of the Kani Ka Pila Grille as it brings more and more authentic Hawaiian music back to Waikīkī.
  • Chuck Shishido’s 42+ year history with Outrigger upon his retirement.

JULJULY 2015

AT A GLANCE…

  • Host Announcements: We congratulated Bronwyn Marshall on her promotion to regional financial controller Asia Pacific; Jason Zvatora to director of revenue and distribution Asia Pacific and Crystal Salavea to manager, information technology. We welcomed Haydee Cruz as director of sales and marketing for the Outrigger Laguna Phuket Beach Resort; Edwin Torres as director of food and beverage for the Outrigger Guam Beach Resort and Kusalin Singhatham as director of sales for the Outrigger Koh Samui Beach Resort. We bid aloha to Cristiana Mamuad who retired from the Outrigger Reef Waikiki Beach Resort after 35 years of service; Renato Yanit from the Holiday Inn Resort® – Waikiki Beachcomber after 36 years of service; and Bob Owens from IT after 26 years of service.
  • Kaipo Ho and Alan Darr trained the Outrigger Koh Samui Beach Resort in The Outrigger Way.
  • The Wyndham Vacation Resorts Royal Garden at Waikiki ‘ohana cleaned up Hanauma Bay for Paddles 1 & 2.
  • One-year anniversaries with Outrigger were acknowledged.
  • Outrigger Guam Beach Resort Management Fundamentals Program grads were congratulated.
  • The 7th Annual Kani Ka Pila Grille Talent Search kicked off.
  • Milestone years of service were highlighted.
  • Outrigger launched our official website designed specifically for the China market.
  • Outrigger Laguna Phuket Beach Resort won inaugural Laguna Dragon Boat Race Day.
  • Outrigger Way teams were charged to identify opportunities and implement strategies for each of Outrigger’s hospitality principles within their areas.
  • We honored hosts of the second quarter.
  • The Outrigger Konotta Maldives Resort prsented their version of Ke ‘Ano Wa‘a: EKUVERIYA.
  • Vows were newed at the Outrigger Reef Waikiki Beach.
  • Outrigger Fiji Beach Resort partnered with an Australia rugby club to upgrade Conua District School.

DR. KELLEY HIGHLIGHTED…

  • Independence Day and asked us to think about those who gave us our freedom. Have we lived up to their hopes and expections? If not, he asked us to think about what we can do to help get us back on the right track and Let Freedom Ring.
  • His delight at our partnership with the iconic Blue Note Entertainment Group to bring world-class music performances to the Outrigger Waikiki Beach Resort.
  • How Hawai‘i may be but a speck on the world globe but played a significant part in four historic events: Hōkūlea‘s worldwide voyage, the Transpac 2015, the Solar Impulse’s unexpected vacation in Hawai‘i and New Horizons flyby of Pluto and its moons.
  • Our support and assistance for a test voyage of two seafaring proas that will travel around the island of Guam, comparing today’s trans-Pacific travel to what it must have been like for the first open-ocean voyagers.

 

 

AUGAUGUST 2015

AT A GLANCE…

  • Outrigger sponsored the yacht Second Win in Transpac 2015 who won first place in her division!
  • Hokulani Waikiki By Hilton Grand Vacations rolled out their Catch Me at My Best program.
  • One-year anniversaries with Outrigger were acknowledged.
  • Outrigger Fiji’s culinary team engaged the community in the Secondary Schools Chef Challenge Competition 2015.
  • We welcomed our first guests to the Outrigger Konotta Maldives Resort.
  • ESPN announced the 2015 Hawaiian Airlines Diamond Head Classic bracket.
  • Outrigger Fiji Beach Resort held its annual Staff Carnival for hosts and family.
  • The Outrigger Laguna Phuket Beach Resort marked the beginning of Buddhist Lent in a procession to donate elaborately carved candles to the Ma-Nik Wat (temple).
  • The Outrigger Laguna Phuket Resorts and Villas implemented a recycling and segregation program OZONE effort.
  • Outrigger selected nine eager students to take part in our Summer Internship Program and also participated in the Hawai‘i State Teachers Association Stacy Nishina Teacher Internship Program.
  • Castaway Island, Fiji Chef De Partie Rohit Singh added silver and bronze medals from the Pacific Nations Global Chefs Challenge in Auckland, New Zealand, to his achievements.
  • Outrigger was the “Official Hotel & Resort of the Duke’s Oceanfest” honoring the legacy of Duke Kahanamoku in this premier sports festival.
  • Embassy Suites by Hilton® Waikiki Beach Walk supported the plastic bag ban and Outrigger’s OZONE effort by gifting all hosts with reusable logo bags.
  • Outrigger Waikiki Beach Resort welcomed back the Marin Travel Group from Columbia, South America.
  • Outrigger was a hit at the 15th Annual ALOHA Yokohama, the largest Hawai‘i festival held in Japan.
  • As a sponsor of the annual Duke’s OceanFest, Outrigger Resorts teamed up with Duke’s and Hula Grill to co-host the annual VIP Opening Reception at the Outrigger Waikiki Beach Resort.
  • Outrigger Fiji’s Bebe Spa won International Spa Design of the Year at the Pevonia Awards.
  • Fans were cool at the Outrigger Resorts Soccer Classic thanks to our dedicated ‘ohana UH Wahine volunteer boosters!
  • Outrigger Fiji Beach Resort triumphed in the battle of the baristas with Malakai Kunahau winning the semi-finals.

DR. KELLEY HIGHLIGHTED…

  • The Outrigger logo, as we approached the 68th anniversary of the founding of our company with our first hotel in Waikīkī.
  • How important severe weather preparation is to our business.
  • Mildred Courtney’s 60-year career with our company.
  • The challenges our ‘ohana faced in Hawai‘i by a series of powerful tropical storms that crisscrossed the Hawaiian Islands with torrential rains and flooding.

 

 

SEPTSEPTEMBER 2015

AT A GLANCE…

  • UH wahine won at the Outrigger Resorts No Ka Oi Soccer Tournament.
  • The Waimanalo Sunset Band was named seventh annual Kani Ka Pila Grille Talent Search winner.
  • One-year anniversaries with Outrigger were acknowledged.
  • Peter Hopgood, Outrigger Fiji Beach Resort general manager, was recognized for his service to the community as chairman of the Coral Coast Hotels Association as well as awarded HM 2015 South Pacific General Manager Award at the 2015 HM Awards for Hotel and Accommodation Excellence.
  • Paddle 3 was celebrated at the OHANA Waikiki Malia with “Flavors of the Malia.”
  • At the Embassy Suites by Hilton™ – Waikiki Beach Walk hosts highlighted how they focus on Outrigger’s hospitality principles.
  • The Global Contact Center honored top performers with a trip to Hawai‘i!
  • We remembered the tragic events of Pearl Harbor, HI; New York, NY; Shanksville, PA; and Washington DC, and pay respect and honor those whose lives were lost.
  • UH Wahine captured Outrigger Resorts Volleyball Challenge title.
  • Barry Wallace and Darren Edmonstone thanked our housekeepers near and far as we celebrated Housekeepers Week.
  • Satoshi Nishimura from the Hokulani Waikiki by Hilton Grand Vacations Club received his Certified Hospitality Supervisor certificate!
  • Host Announcements: We bid aloha to Julie Ann Rivera from the Holiday Inn Resort® Waikiki Beachcomber after 10 years of service.
  • Outrigger Mauritius Beach Resort hosts were educated on the marine environment and how eco-systems are connected as part of Outrigger’s OZONE effort.
  • Our two Phuket resorts and the APAC office teamed up for a community partnership called “Outrigger Share 4 Change.”
  • Global Brand Services garnered silver in the TV Commercial and Advertising/Marketing Campaign categories at the 2015 Travel Weekly Magellan Awards.
  • Outrigger Mauritius Beach Resort hosts were blessed to be a part of a moving ceremony that brought closure to a leg of Hōkūle‘a’s Worldwide Voyage.
  • As part of Outrigger’s OZONE effort, the Outrigger Guam Beach Resort took to the beaches and participated in the biggest coastal cleanup event in Guam.
  • Outrigger held its annual Wellness Fair in Waikīkī for hosts to receive valuable information on LivingWell.
  • Pages and pages of photos of our housekeepers enjoying International Housekeepers Week.

DR. KELLEY HIGHLIGHTED…

  • Dr. Chuck highlighted Outrigger’s long played leading role in supporting the annual Duke Kahanamoku OceanFest.
  • Our housekeepers – “Our Titans, Our MVPs” and the great people they are and how important and impressive is everything they do for our company, their fellow workers and our guests.
  • Our company’s Founders Day and how in locations spanning more than half the globe, Outrigger ‘ohana, friends and guests gathered to honor our company’s inspirational founders, Roy and Estelle Kelley.

OCTOCTOBER 2015

AT A GLANCE…

  • A collection of photos from Founders Day global celebrations.
  • One year anniversaries with Outrigger were acknowledged.
  • Outrigger Laguna Phuket Resort and Villas Host Party was held to express appreciation for hosts’ hard work throughout the year.
  • We kicked off the 69th Annual Aloha Festivals with “Outrigger Day.”
  • Outrigger sponsored Utah XTERRA Triathlon and Trail Run Nationals with on-site activation.
  • Photos of our ‘ohana who attended Outrigger’s Wellness Fair taking advantage of convenient screenings, flu shots, massage and more!
  • Milestone years of service were celebrated.
  • Host Announcements: We bid aloha to Mia Lau from the Outrigger Waikiki Beach Resort who retired after 29 years of service; Sun Kim from the OHANA Waikiki Malia after 31 years of service; Emilio “Emi” Marlang from the Holiday Inn Resort® Waikiki Beachcomber after 45 years of service and Allan Yeung from the Outrigger Reef Waikiki Beach Resort after 27 years of service. We welcomed Jeong Eun “Jamie” Choi to the ‘ohana as director of sales and marketing for the Embassy Suites by Hilton™ – Waikiki Beach Walk and Ben Johnson as director of sales and marketing for our Fiji resorts.
  • Kiahuna Founders Day was the kick off to Paddle 3: Caring for Our Guests.
  • National Customer Service Week was a highlight at the Global Contact Center.
  • Fiji’s historic Bilibili Race was won by Outrigger Fiji hosts breaking a 31-year drought!
  • Outrigger celebrated hosts of the third quarter.
  • OHANA Waikiki East hosts celebrated Princess Kai‘ulani’s birthday with a lei-draping ceremony.
  • Catch Me at My Best kudos were announced at Embassy Suites by Hilton™ – Waikiki Beach Walk
  • Senior executives and the APAC team attended the Hotel Investment Conference Asia-Pacific in Hong Kong, ITB Asia and Web in Travel in Singapore. Outrigger Laguna Phuket Beach Resort won “Best Resort (Service Excellence)” in the Travel Weekly Asia 2015 Readers’ Choice Awards and the Outrigger Konotta Maldives Resort received Single Asset Transaction of the Year at HICAP Deal of the Year Awards.
  • Outrigger properties received the MLT Vacations’ 2015 Quality Assurance Award: Outrigger Waikiki Beach Resort, Outrigger Reef Waikiki Beach Resort, Kiahuna Plantation Resort Kauai by Outrigger®, OHANA Waikiki East, Embassy Suites by Hilton™ – Waikiki Beach Walk and Holiday Inn Resort® Waikiki Beachcomber.

DR. KELLEY HIGHLIGHTED…

  • Outrigger’s sponsorship of the Hōkūle‘a’s circumnavigation of the globe and the warm island welcome received in Mauritius.
  • This year’s flu season, that could be the worst in years and urged everyone to get their flu shots as soon as possible.
  • His sister Jean’s 80th birthday and how she remains extremely active and successful in her role as Outrigger’s community ambassador.
  • How hospitality and communication skills are more important than ever as we continue to use more and more technology in every phase of our operations and to think of it as an opportunity.
  • How old photographs provide priceless memories and important insights as he reflects on an aging snapshot of Waikīkī.

NOVNOVEMBER 2015

AT A GLANCE…

  • Host Announcements: We bid a fond aloha to Nurhan Enustun who retired after 34 years of service. We welcomed Christopher Ely as corporate director of planning and support, Asia Pacific; and Rolando Basilo as director of human resources and Silvia Collepardi as director of sales and marketing for the Outrigger Konotta Maldives Resort. We congratulated Gene Soledad on his promotion to executive chef at the Outrigger Guam Beach Resort and announced Beverly “Bev” Fidel as director of sales and marketing for our OHANA properties.
  • One-year anniversaries with Outrigger were recognized.
  • Ghosts and goblins were sighted at Outrigger properties for Halloween.
  • Guests and hosts of our Fiji resorts celebrated the Melbourne Cup Fiji-style.
  • Outrigger was the official hospitality partner and co-host of the XTERRA World Championship on Maui.
  • Outrigger Laguna Phuket Beach Resort sponsored the fourth annual British International School Phuket (BISP) Soccer 7s tournament.
  • Outrigger Guam Beach Resort hosts participated in the Ekiden relay of the Guam Ko’ko’ Road Race.
  • Outrigger Fiji Beach Resort supported an eye care mission for Nadroga residents.
  • Outrigger Koh Samui Resort joined other resorts in a mass planting of trees and plants in honor of His Majesty the King’s 88th birthday.
  • The Outrigger Reef Waikiki Beach’s O Ke Kai Series continued to ensure the traditional Hawaiian canoe building and restoration skills are passed on to future generations.
  • Outrigger was nominated in the Innovative Company of the Year category and recognized for embracing the authentic cultural programs and amenities unique to each of the iconic destinations where we do business.
  • The Global Contact Center honored their top retail and wholesale department performers.
  • Outrigger announced an exclusive partnership with Kahala Sportswear with proceeds benefiting the Polynesian Voyaging Society and its Worldwide Voyage.
  • The Outrigger Mauritius Beach Resort held a Family Day and Town Hall meeting to recognize hosts.
  • Outrigger Laguna Phuket Beach Resort held its annual “TLR Sport” event encouraging unity and to thank hosts.
  • UH Warriors dominated at the Outrigger Resorts Rainbow Classic.
  • Nancy Wan and daughter Rachael are named 2015 Special Olympics Hawai‘i Family of the Year!

DR. KELLEY HIGHLIGHTED…

  • Why Hawai‘i needs Hawaiian Electric Industries and NextEra merger to meet our state’s goal of 100 percent renewable energy by 2045.
  • This year’s Veterans Day, particularly meaningful because it marked the 50th anniversary of the “official” start of the Vietnam War that led to significant sacrifice by generations of servicemen and -women.
  • Nurhan Enustun’s career with Outrigger upon her retirement.
  • How deeply troubled he is at the ever-increasing pace of violence and terrorism around the globe. However, this is our 68th Thanksgiving celebration and every year we have had many reasons to be thankful.

DECDECEMBER 2015

AT A GLANCE…

  • Outrigger Fiji Beach Resort marked its 15th anniversary.
  • Outrigger Fiji’s Community Tourism Project officially opened.
  • Outrigger Konotta Maldives Resort garnered “Luxury Contemporary Resort of the Year at the Luxury Travel Guide Global Awards 2015 and the Outrigger Laguna Phuket Beach Resort’s Tony Pedroni accepted an award from GTA for the resort being in the top 10 performers utilizing their services in Phuket.
  • Our Thailand properties joined forces to renovate and upgrade a local school’s playground.
  • One-year anniversaries with Outrigger were acknowledged.
  • Embassy Suites by Hilton™ – Waikiki Beach Walk shared The Outrigger Way by creating Christmas trees with canned goods that were donated to a local charity.
  • Outrigger sponsored UH football “Senior Night” with a pre-game reception, spirit flag distribution and promo and game tent.
  • Holiday activities kicked off with ornament crafting, tree-lighting ceremonies, caroling and of course, parties!

DR. KELLEY HIGHLIGHTED…

  • Lessons Hawai‘i can learn from Denver Airport.

 

 

 

 

Posted in: Community, Featured Post, Our 'Ohana / Personnel, Our Company, Our Guests, Our Industry, Our Operations, Our Thoughts
Related Articles:
2016 at a glance
The ZONE is growing!
2015: Another outstanding year