Recently, hosts and managers from Outrigger Guam Beach Resort and Outrigger Laguna Phuket Beach Resort honored and recognized hosts who have exhibited excellent service and outstanding work performance.
Outrigger Guam Beach Resort — By Chris San Nicolas
During the all-host quarterly meeting on Thursday, Feb. 9, Outrigger Guam Beach Resort announced the recipients of the Host of the Quarter. Nominated by their peers, the objective of the recognition program is to formally recognize and award hosts, managers and teams who demonstrate outstanding acts and behaviors, that exemplify outstanding care for our business, our guests and our hosts. Each award is chosen based on the Outrigger Guam Beach Resort core values, flawlessness, equality, to learn and to share, hosts, family, place, accountability, love and compassion.
Food and Beverage Team | Team of the Year
In 2016, the food and beverage management team (top left) underwent training and ongoing development in the areas of financial management, project management and host motivation. The food and beverage department ended 2016 with many successes, including record-breaking profitability.
Donna Laguana | Manager of the Year
Donna has shown an outstanding example of the value – Inafa’maolek, or Outrigger Way spirit, throughout the past year consistently, by participating in all company and many of GHRA/GVB events and supporting hosts involved in cultural activities, beautification and saving of coral projects. Donna has been involved in coastal beach clean up by rallying her housekeeping team with the reef conservations group and organized an OZONE awareness event every week.
Donna has done an excellent job planning and executing all international housekeeping week activities to get everyone involved, excited and bringing up the morale of housekeeping hosts as much as possible. Her dedication and high energy level are always appreciated and should be recognized!
Theodore “Ko” Kaai | Host of the Quarter
Ko is an outstanding supervisor, always on his feet and ready to go! He stays back on projects and events and volunteers often. Ko works hard on handmade projects in-house and for events.
Fred Barasi | Manager of the Quarter
Fred (bottom right) is dependable, efficient and unfailingly punctual. In fact, I have never worked with a person like him. His skills do not end in his engineering work. He also projects a warm, cheerful attitude to our clients with remarkable patience and admirable tact. He loves people, works hard and tries to lift the spirit of those around him.
Outrigger Laguna Phuket Beach Resort — Sukanya Somphan
During Outrigger Laguna Phuket Beach Resort’s Khon Dee (good people in Thai) of the fourth quarter, hosts were recognized for their diligence, hospitality, team spirit and dedication to colleagues and guests.
The event was launched with a special performance by a local group of Chinese children.
This quarter, Khun Pongsak Sukhota (Au) received the “Front of the House” award. Thank you, Khun Au, for your great performance and for always taking good care of our valued guests. We are all very proud of his efforts; keep up the terrific work.
Khun Nattawut Pumchuay (Jack) received the “Heart of the House” award for his outstanding performance and his positive attitude. Khun Jack is dedicated and committed to providing his kind assistance always. Thank you, Khun Jack, for your efficiency, diligence and dedication.
We are honored to have these individuals on our team!