BY NANCY DANIELS – Six Outrigger Hotels and Resorts properties were recently honored by MLT Vacations with a 2015 Quality Assurance Award for their commitment to delivering world-class hospitality. This award is earned by partners that achieve a 99 percent customer satisfaction index and 99 percent product delivery performance during the preceding six months.
Outrigger’s ability to consistently deliver the best experience possible for guests aligns perfectly with the comments made by MLT Vacations President John Caldwell at the company’s annual travel agency educational and networking event held in Minneapolis, MN. “Your passion for hospitality and your commitment to delivering the highest levels of customer service are unmatched in the industry and are evident in all that you do for our mutual customers.”
The Outrigger Hotels and Resorts’ branded and affiliated properties recognized with the 2015 Quality Assurance Award are:
• Outrigger Waikiki Beach Resort
• Outrigger Reef Waikiki Beach Resort
• Kiahuna Plantation Resort Kauai by Outrigger®
• OHANA Waikiki East
• Embassy Suites by Hilton™ – Waikiki Beach Walk®
• Holiday Inn Resort® Waikiki Beachcomber
Out of the more than 4,000 partners offered globally by MLT Vacations, a group of only 207 hotels, 19 destination management companies and 3 car rental companies earned the MLT Vacations’ Quality Assurance Award designation for 2015.