BY PAUL RICHARDSON AND SEAN DEE –I am pleased to join human resources in welcoming:
- Cyrille Carmona to the Outrigger Mauritius Beach Resort as deputy general manager;
- Ivan Haller to the Outrigger Laguna Phuket Beach Resort as executive assistant manager in charge of food and beverage;
- Christopher Long to the Outrigger Konotta Maldives Resort as executive chef; and
- Nathan Bantau as reservations manager at our Global Contact Center (GCC) in Denver.
CYRILLE reports to General Manager Pieter van der Hoeven as of Sept. 1.
A French national, he has extensive experience in senior hotel management in Cambodia, the Maldives, Malaysia, China, and on cruise lines and has a particularly strong reputation in food and beverage management.
Before joining Outrigger, Cyrille was hotel manager of the Raffles Hotel Le Royal in Phnom Penh, the capital of Cambodia. He was also executive assistant manager of the Raffles Grand Hotel d’Angkor near the remarkable Angkor Wat temple complex, also in Cambodia.
Cyrille earned an eCornell Master Certificate in hospitality in 2008 covering all fundamental areas such as marketing, managing people, revenue, pricing strategies and more. He has earned several conference and workshop certifications along the way on subjects such as Fundamentals of Leadership, Training the Trainer and Supervisory Skills Development.
Aside from English and French, Cyrille is fluent in Spanish and also some spoken Italian.
With his excellent client-facing skills and breadth of experience across Asia and the Indian Ocean, we are confident Cyrille will help enhance the already great work and positive direction we see underway at our resort in Mauritius.
IVAN reports to Outrigger Laguna Phuket Beach Resort Manager Leah Matters as of Sept. 1.
An Italian national, Ivan brings to Outrigger over 15 years of experience in hotel and food and beverage management. He has an impressive track record in leading hotels and restaurants in Abu Dhabi, Singapore, Egypt and two-star Michelin restaurants in Italy and Switzerland.
Before Outrigger, Ivan was director of food and beverage at the Yas Viceroy Hotel in Abu Dhabi and during that time, the restaurants in the hotel won several awards including best brunch and best restaurants in Abu Dhabi (Japanese and Indian). Ivan was in Singapore for seven years as general manager and then group general manager for Senso Holdings, operating 11 restaurants, outlets and catering services and picking up varied food and beverage awards under his watch.
With a Higher Diploma in Tourism & Hotel Management from the Hotel Management School of Merano in Italy, Ivan has also trained in topics such as mentoring, the habits of effective people, project management essentials and master sommelier.
On the personal side, Ivan, who is married with three young children, is currently reading Quiet Leadership by David Rock. He hopes to one day travel the length of New Zealand from the north to Fiordland in the south. His most inspirational public figure is the founder of Singapore, the late Lee Kuan Yew.
With a passion for swimming, wining, dining, traveling and cooking, Ivan says the best advice he’s ever received is “listen to your wife.”
CHRISTOPHER reports to Outrigger Konotta Maldives Resort General Manager John Allanson as of Sept. 1 as well.
A British national, Christopher joins us fresh from the Six Senses Con Dao Resort in Vietnam where he was executive chef and acting food and beverage director for two years after serving a year as executive sous chef there. Christopher has also been a head chef and chef consultant at top venues in the U.K., some of which may sound familiar like the Wimbledon All England Club, Silverstone Race Track, the London Olympics and Ascot Racecourse.
Head chef and patron at a leading gastronomic public house, Christopher had oversight of all kitchen operations with a team of 16 chefs preparing 140 a la carte fine dining covers a day. While there, Christopher broke the record for the world’s largest chocolate truffle and was in the Guinness Book of World Records. Proceeds went to a children’s hospital, and he appeared on BBC TV prime time as part of the charity effort.
With a postgraduate certificate in education from Wolverhampton University in the U.K., Christopher is qualified to teach students catering.
As a veteran island resort dweller in Vietnam, Christopher likes books on mindfulness and meditation and has taken up yoga. His philosophy is to not worry about things you can do nothing about, although it’s difficult not to be tempted.
He’s got Machu Picchu and the Mayan Temples on his travel bucket list and admires John Lennon, “a great musician and writer and innovator who selflessly used his position to campaign for peace and equality. I also admire him for his awesome and unapologetic wit.”
NATHAN reports to GCC Corporate Director Anita Travis as of Sept. 6.
He has 14 years of call center operations and management experience overseeing as many as 2,000 call center agents across multiple locations.
As a call center manager at DirecTV, he was accountable for meeting and/or exceeding all key performance indicators and effectively managing vendor contracts. He was responsible for the operational performance of 1,200 agents across multiple call centers. He also successfully recommended and developed programs to improve customer satisfaction and operational efficiencies. Most recently Nathan was a technical services senior manager at DirecTV where he managed advanced technical operations call types totaling roughly 500 agents across multiple locations.
Nathan studied at the University of Denver obtaining a Bachelor of Science in international business with a minor in economics.
He loves spending time with his family, cheering on the Denver Broncos and making wine.
Nathan’s education and broad range of experience in call center operations and management will support our ‘ohana, as we continue to offer world-class hospitality to our guests and partners.
Congratulations and welcome, Cyrille, Ivan, Christopher and Nathan.