BY DARREN EDMONSTONE — I am pleased to join Human Resources in welcoming Ruud Hulscher to the Outrigger APAC regional team as general manager operations, effective March 1, 2015, and Kelli Medford as general manager of Boathouse Apartments by Outrigger, effective March 2, 2015.
Ruud reports to William Visser, vice president operations, Asia Pacific. In his new role he will take charge of operating standards, work with hotels to improve guest satisfaction scores, ensure that best practice fire, life, health, safety and security (FLHSS) protocols are in place at our resorts, and provide support to field operations as a ‘floating’ general manager as and when required.
Ruud was most recently general manager at Outrigger Phi Phi Island Resort in Thailand since August 2014, and prior was general manager of Le Meridien Khao Lak Beach & Spa Resort north of Phuket. He has also worked in Mauritius, Maldives and Indonesia.
Ruud holds a degree in Hospitality Management from Castello College in the Netherlands.
He and wife Naiyana are the parents of two sons, Prem and Phum. Ruud enjoys reading, exploring new destinations, spending time with family and is committed to maintaining a healthy lifestyle.
During his time on Phi Phi Island, Ruud made an immediate and positive impact on guest service and we are confident he will make a similar contribution across the APAC portfolio.
Kelli reports to Area General Manager Australia, John Gerrard, and is responsible for the day-to-day operations of the Boathouse Apartments in Airlie Beach.
Kelli and her family have lived in the Whitsundays area of North Queensland since 1997. She has extensive experience in the accommodation industry including eight years as director, co-owner and hands-on manager of her own business, Boathaven Spa Resort. She has served as a board member of both Tourism Whitsunday and Whitsunday Marketing and Development Corporation.
Before moving back home to Australia, Kelli worked as yield manager for Hilton Hotels in New York.
Born in St Kilda (Victoria) in Australia, Kelli grew up in the United States and earned her Bachelor of Arts in Graphic Design from the University of Texas.
Kelli “hooked” her well-known chef husband Damien when he was pursuing his love of big game fishing. She and Damien have a son Kai and daughter Teggun.
Please join me in congratulating Ruud and Kelli.