Lasting loyalty

BY KATHY FOLEY — Chris Malone was a guest speaker at our Global Leadership Conference this year. He is a consultant and keynote speaker who helps clients achieve sustained business growth and performance and spoke to us about meeting our customers’ needs with warmth and competence.

Chris was very impressed with Outrigger’s Ke ‘Ano Wa‘a process and our community tourism work and spoke at great length with Peter Hopgood (general manager, Outrigger Fiji Beach Resort) to gather content for a terrific piece he wrote on Outrigger.

Chris spoke of guest Caitlin Akthar’s journey to Fiji in 2004 that would change her life. Check out her story: http://fidelum.com/success_stories_articles/ and why lasting loyalty is The Outrigger Way.

 

Posted in: Our 'Ohana / Personnel, Our Company, Our Guests, Our Operations
Related Articles:
The ZONE is growing!
A year in review
O Ke Kai Series celebration continues at the Outrigger Reef Waikiki Beach Resort