BY UNA MURRAY — The Outrigger on the Lagoon – Fiji vuvale (family) got together to celebrate employee excellence for the month of May. Hosts for the occasion were Assistant Chief Engineer Binoy Gounder and Guest Service Manager Salote Bali. As is now tradition, employees came out in their best and most colourful Bula wear.
Salote welcomed everyone and announced that the gathering was dedicated to all the mothers in honour of Mother’s Day. Kini Sarai opened the festivities with a prayer and read a beautiful story about mothers. Everyone then stood and sang the National Anthem. Salote welcomed General Manager Peter Hopgood to the podium for his presentation.
Peter thanked everyone for service excellence during the busy month of May. He shared that many travel agents visited the property booth at the Bula Fiji Tourism Exchange held on Denarau Island in Nadi. Director of Sales & Marketing Andrew Gee and Director of Sales Wayne Robinson attended the Bula Fiji Tourism Exchange (BFTE) in Port Denarau, Fiji, where buyers and sellers of the pacific gathered. They found quite a bit of interest in Fiji, especially for weddings. He congratulated the Front Office and Activities for their top rating on service excellence and encouraged other departments to improve upon their service levels. Peter announced the new Fire Walking arena and plans for a new adult swimming pool and children’s pool.
Binoy announced Employees for the Month of May:
Back of House – Yashni Gounder
A very good breakfast chef, Yashni covers the busy omelet station. He has a great personality and guests enjoy interacting with him while he prepares their omelets to perfection!
Front of House – Ateca Rokoloma
Ateca has gained experience in a very short span of time. A very dedicated Food & Beverage attendant with an eye for detail, she is always smiling and providing great customer service.
How Can I Help – Joseph Tuwe
Joseph is always punctual and ensures the bar is clean, equipment is in working order and everything is stocked and ready prior to service.
Here to Help – Hari Lal
Hari is very polite and friendly. He works well with others and is also very punctual.
Manager of the Month – Bella Sarai
Bella handles a lot of requests for wedding group bookings and is always available to assist guests with special requests. She prefers to be behind the scenes but guests are so impressed with her service, they often want to see her to thank her in person.
Executive Housekeeper Tepola Natadra shared that the Housekeeping department provided community service by thoroughly cleaning up the outpatient room, doctors’ rooms, wards and restrooms at the Sigatoka District Hospital.
Executive Assistant Manager Russell Blaik started off the Heads or Tails game and the vuvale enjoyed afternoon tea and confections, concluding the monthly recognition celebration.